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Shipping & Delivery Policy

Fifty Boutique — Last updated: [[DOLDUR: Politikanın son güncelleme tarihini yazın (ör. 29 Temmuz 2026)]]

Thank you for shopping with Fifty Boutique. This policy explains how orders placed on fiftyboutique.com are processed, shipped and delivered. Nothing in this policy limits or replaces the rights you have under applicable consumer protection law. If any part of this policy conflicts with mandatory law in your country of residence, that law prevails.

1. Order Processing & Dispatch

Orders placed on business days (Monday to Friday, Türkiye time, excluding Turkish public holidays) are prepared and dispatched the same business day. Orders placed on weekends or public holidays are dispatched on the next business day.

During busy periods (such as promotional campaigns, sale events or holiday seasons), dispatch may occasionally take an additional 1–2 business days. If we expect a significant delay to your order, we will contact you by email.

Dispatch time refers to the preparation and handover of your parcel to the carrier and is separate from the delivery times described below.

2. Shipping Destinations

We currently ship to all European Union member states. The full list of available countries is shown at checkout. If your country cannot be selected at checkout, we are unfortunately unable to deliver there at this time.

Additional regions may be added in the future.

3. Shipping Costs

Standard shipping is free on all orders, with no minimum purchase amount. No separate shipping charge is added at checkout for standard delivery.

If an optional express or premium delivery service is offered for your destination, its price will be clearly displayed at checkout before you complete your purchase. Express services are entirely optional.

4. Delivery Estimates

European Union: approximately 5–12 business days from dispatch.

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, the carrier, customs processing and other factors. Your statutory delivery rights described in Section 5 apply in all cases.

5. Your Statutory Delivery Rights (EU)

Unless we have expressly agreed a different delivery time with you, we will deliver your goods without undue delay and in any event no later than 30 days after the conclusion of the contract, in accordance with EU consumer law (Directive 2011/83/EU).

If we fail to deliver within that period, you may call on us to deliver within an additional period appropriate to the circumstances. If we still do not deliver within that additional period, you are entitled to cancel the order, and we will reimburse all sums paid without undue delay.

Risk of loss or damage in transit remains with us until delivery. For consumers in the EU, the risk of loss of or damage to the goods passes to you only when you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. This right cannot be waived, and nothing in this policy limits it.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your parcel. Please allow 24–48 hours for tracking information to become active in the carrier's system.

If you have not received a shipping confirmation within two business days of placing your order, please check your spam folder and then contact us using the details in Section 15.

7. Customs, Import Taxes & Duties

Our goods are shipped from Türkiye. Shipments to the European Union move under the EU–Türkiye Customs Union arrangements with A.TR movement documentation, which confirms that the goods are in free circulation within the EU–Türkiye customs territory. For this reason, customs duty does not normally apply to orders delivered within the EU, regardless of order value, including under the EU customs rules for low-value parcels applicable from 2026.

Import VAT treatment depends on how your order is processed at checkout. Where import VAT is collected at checkout, it will be shown before payment and you should not be asked to pay VAT again on delivery. Where import VAT is not collected at checkout, it may be payable on import, together with any handling or clearance fees charged by the carrier. Unless such amounts were collected from you at checkout, and except where applicable law provides otherwise, these amounts are the responsibility of the recipient. They are set and levied by the relevant authorities or carriers, are outside our control, and we cannot always estimate them in advance.

Your checkout summary and order confirmation will indicate which taxes, if any, were collected on your order.

8. DDP and DDU Explained

DDP (Delivered Duty Paid) means that applicable import taxes and fees are calculated and collected in advance at checkout, so no additional tax payment is requested from you at delivery.

DDU / DAP (Delivered Duty Unpaid / Delivered At Place) means that applicable import taxes and fees are not collected in advance and, if due, are payable by the recipient before or upon delivery, usually to the carrier or the local authority.

Which model applies to your order depends on how taxes are handled at checkout at the time you place your order. We do not guarantee DDP shipping. Please review your checkout summary and order confirmation for details.

9. Customs Delays

Occasionally, shipments may be selected for inspection or held by customs authorities, which can add time beyond our delivery estimates. Such processing is carried out by the relevant authorities and is outside our direct control. If your shipment is held, we will do our best to assist and to provide any documentation required to help release it. Your statutory delivery rights described in Section 5 are not affected by this section.

10. Incorrect or Incomplete Addresses

Please make sure your delivery address is complete and accurate before placing your order. Because we dispatch orders the same business day, the window for corrections is very short: if you notice a mistake, contact us immediately and we will try to update the address before dispatch. Once the parcel has been handed to the carrier, we will ask the carrier to redirect it where possible, but this cannot be guaranteed.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address provided by the customer, we will offer to reship it or to refund the order. In such cases, except where applicable law provides otherwise, we may deduct from the refund, or ask you to cover, the actual return and reshipping costs we incur.

11. Refused or Unclaimed Packages

If a package is refused at delivery or is not collected within the carrier's holding period and is returned to us, we will refund the order once the goods arrive back with us. Except where applicable law provides otherwise, we may deduct from the refund the actual return shipping, handling and re-import costs we incur.

This section does not limit your statutory right of withdrawal as an EU consumer. If you change your mind about an order, we recommend accepting delivery and following the process in our Return & Refund Policy, which is usually faster and avoids return-to-sender costs.

12. Lost or Delayed Shipments

If your tracking has not updated for several days, or your order has not arrived within the estimated timeframe, please contact us. We will open an investigation with the carrier on your behalf; investigations may take several business days.

For consumers in the EU, we bear the risk of loss or damage in transit until you acquire physical possession of the goods (see Section 5). If a shipment is confirmed lost in transit, or cannot be located within a reasonable time, we will send a replacement or issue a full refund.

We kindly ask for your cooperation during investigations (for example, confirming your address details or completing a short declaration), as this helps us resolve claims with the carrier quickly.

13. Packages Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you have not received it, please first check around your delivery location (mailbox, reception, porch or safe place), ask household members or neighbours, and verify the delivery address on your order confirmation. Carriers occasionally scan parcels as delivered shortly before they physically arrive, so we recommend allowing 1–2 business days.

If the parcel still cannot be located, contact us and we will open an investigation with the carrier.

A carrier "delivered" scan is not, by itself, treated as conclusive proof of delivery to you. Because we bear the transit risk for EU consumers until you actually receive the goods (see Section 5), if the investigation cannot confirm that the parcel was delivered to you or to a person indicated by you, we will resend the order or refund it. To the extent permitted by applicable law, we reserve the right to decline a remedy in cases of demonstrated fraud or abuse.

14. Pre-Orders

Pre-order and made-to-order items are an exception to our same-day dispatch: the estimated dispatch window is shown on the product page and in your order confirmation, and by placing a pre-order you agree to this later delivery timeframe. The delivery estimates in Section 4 run from the dispatch date.

If we are unable to dispatch your pre-order within the estimated window, we will inform you by email, and you may choose to keep the order with a new date or cancel it for a full refund. If your order contains both in-stock and pre-order items, we may hold the order and ship everything together, or split the shipment, at no extra cost to you.

15. Contact Us

If you have any questions about shipping or delivery, please contact us:

Fifty Boutique
Legal name / operator: [[DOLDUR: İşletmenin yasal unvanını yazın (şahıs işletmesi ise vergi levhasındaki tam ad-soyad, şirket ise ticaret sicilindeki tam ticaret unvanı)]]
Address: [[DOLDUR: İşletmenin yasal yazışma adresini yazın (cadde/sokak, mahalle, ilçe, şehir, posta kodu, ülke)]]
Phone: [[DOLDUR: Müşteri hizmetleri telefon numaranızı uluslararası formatta yazın (ör. +90 5XX XXX XX XX)]]
Email: [[DOLDUR: Müşteri hizmetleri e-posta adresinizi yazın (alan adınıza ait bir adres önerilir, ör. support@fiftyboutique.com)]]

We aim to respond to all shipping enquiries within two business days.