Widerrufsrecht

Refund & Return Policy — Fifty Boutique

Last updated: [[DOLDUR: politikanın yayın/güncelleme tarihini yazın, örn. 29 Temmuz 2026]]

Fifty Boutique sells exclusively to consumers in the EU-27. This policy is therefore written around the consumer protections that apply in the European Union. Nothing in this policy limits, excludes or replaces any mandatory rights you have under applicable consumer protection law; where any statement in this policy conflicts with your mandatory legal rights, your legal rights prevail.

1. Returns — 14-Day Return Window

You may request a return within 14 days of receiving your order. As an EU consumer, this window corresponds to your statutory right of withdrawal (see Section 3): you have 14 days from the day of delivery to tell us you are withdrawing, and then a further 14 days from that notice to send the goods back.

To start a return, please contact us first at [[DOLDUR: destek e-posta adresinizi yazın — planlanan adres: info@fiftyboutique.com]] with your order number. We will confirm the return, share the correct return address and provide instructions that help your parcel clear customs smoothly. Please note: contacting us first and receiving a return authorization is a requested process that protects your parcel and speeds up your refund — it is not a condition of, and does not limit or delay, your statutory right of withdrawal, which you may exercise by any unambiguous statement.

2. Return Condition Guidelines and Diminished Value

To receive a full refund, items should be returned unworn, unwashed, free of makeup, perfume or odours, with all original tags and hygiene seals attached, and — where possible — in the original packaging. You are entitled to inspect and try on the goods to establish their nature, characteristics and functioning, just as you could in a physical store.

If the value of the goods is diminished as a result of handling beyond what is necessary to establish their nature, characteristics and functioning (for example, worn with removed tags, washed, stained or damaged items), we may deduct an amount corresponding to that diminished value from your refund. We will not refuse a lawful withdrawal return solely because a tag or packaging is missing; in such cases only a proportionate diminished-value deduction may apply.

3. Statutory Right of Withdrawal (EU)

Under Directive 2011/83/EU on consumer rights (as implemented in your country), you have the right to withdraw from your purchase without giving any reason within 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. If your order is delivered in several shipments, the period runs from delivery of the last item.

To exercise this right, inform us of your decision by an unambiguous statement before the 14-day period expires — for example by email to [[DOLDUR: destek e-posta adresinizi yazın — planlanan adres: info@fiftyboutique.com]] or by post to the address in Section 16. You may, but are not obliged to, use the model withdrawal form available at Right of Withdrawal & Cancellation Form.

In line with the EU rules applicable from 19 June 2026, our online store also provides an online withdrawal function (a clearly labelled "withdraw from contract" button) on the page linked above, available continuously throughout your withdrawal period. When you use it, we will confirm receipt of your withdrawal by email without undue delay. The deadline is met if you send your withdrawal notice before the 14-day period has expired.

After notifying us, you must send the goods back without undue delay and in any event no later than 14 days from the day you informed us of your withdrawal. The deadline is met if you dispatch the goods before that 14-day period expires.

The right of withdrawal does not apply to the following, and only to the extent permitted by applicable law:
– items made to your specifications or clearly personalized (made-to-order or customized pieces);
– sealed items that are not suitable for return for health protection or hygiene reasons, once the seal has been removed after delivery (for example earrings, or swimwear, bodysuits and hosiery supplied with a hygiene seal or liner);
– gift cards, where such an exclusion is permitted by applicable law.
We do not designate standard, non-personalized items as "final sale", and nothing in this policy excludes the right of withdrawal for goods to which it legally applies.

4. Return Shipping Costs (Change of Mind / Withdrawal)

As required by EU law, we hereby inform you that you bear the direct cost of returning the goods when you withdraw from the contract or return items for change of mind. Because our orders ship from our fulfilment centre in Türkiye, your return will be an international shipment; please mark the customs declaration as "Returned goods — no commercial value" to avoid unnecessary charges.

We strongly recommend using a tracked and insured shipping service and keeping your proof of postage. Proof of dispatch also entitles you to an earlier refund (see Section 7). We are not responsible for return parcels lost in transit when no tracked service was used.

5. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as reasonably possible at [[DOLDUR: destek e-posta adresinizi yazın — planlanan adres: info@fiftyboutique.com]]. To help us resolve the issue quickly, we kindly ask you to include your order number and photos of the item, its label and the packaging; if you cannot provide photos, we will still assist you.

Depending on the situation and your choice under the legal guarantee (Section 6), we will offer a repair, a replacement, a price reduction or a full refund. For confirmed non-conforming, damaged or incorrect items, all remedies are free of charge and we cover the reasonable return shipping costs — you will never pay to return an item that is our mistake. Store credit is offered in these cases only if you expressly prefer it instead of a refund.

6. Legal Guarantee of Conformity (EU)

Independently of the 14-day return window and of anything else in this policy, EU law (Directive (EU) 2019/771, as implemented in your country) gives you a legal guarantee of conformity of at least 2 years from delivery for all goods we sell. National law may provide for longer or additional protections.

If an item is defective or otherwise not as agreed within the legal guarantee period, you are entitled, free of charge, to:
– first, repair or replacement of the item, within a reasonable time and without significant inconvenience;
– then, if repair or replacement is impossible, fails, or cannot be provided appropriately, a proportionate price reduction or termination of the contract with a refund.

A lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless proven otherwise or incompatible with the nature of the goods or defect (in some EU countries this presumption period is two years). This legal guarantee applies in full even after the 14-day withdrawal period has expired, and no condition in this policy (tags, packaging, authorization, deadlines) restricts it.

7. Refunds

Statutory withdrawal (EU): if you withdraw under Section 3, we will reimburse all payments received from you for the returned goods, including standard delivery costs, no later than 14 days from the day we are informed of your withdrawal. Since all Fifty Boutique orders include free standard shipping in the price, there is no separate delivery charge to refund — in practice you receive back the full amount you paid for the returned items. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

Refunds are made using the same means of payment you used for the original transaction, unless you expressly agree to another method; you will not incur any fees as a result of the reimbursement. Please note that after we issue a refund, your bank or card issuer may need additional time to post the credit to your account.

Goodwill and other non-statutory returns: where we accept a return outside the statutory withdrawal right (for example after the legal window, as a gesture of goodwill), the refund or agreed store credit is issued within 5–10 business days after we have received and inspected the returned items.

8. Shipping Fees, Duties and Taxes

Our prices include free standard shipping, so no outbound shipping fee is deducted from any refund. Customs duties, import VAT or similar charges that you may have paid directly to customs or tax authorities are not payments collected by us and cannot be refunded by us; depending on your country, you may be able to reclaim them from the relevant authority for returned goods. The cost of the return shipment itself is borne as set out in Sections 4 and 5.

9. Exchanges

We are happy to try to exchange an item for a different size or colour, but exchanges are subject to stock availability and cannot be guaranteed. The fastest way to secure the piece you want is to return the original item for a refund and place a new order. Where an exchange is agreed for a change-of-mind return, you cover the return shipping of the original item; we cover the outbound shipping of the exchange item.

10. Store Credit

Where you are legally entitled to a refund, store credit is issued only if you expressly agree to receive it instead of a refund. Store credit may also be offered, at our discretion, for goodwill returns accepted outside the statutory window or for gift returns without proof of purchase. Store credit does not expire earlier than permitted by applicable law.

11. Non-Returnable Items

Only the categories listed in Section 3 are excluded from the right of withdrawal, and only to the extent permitted by applicable law: personalized or made-to-order items; hygiene-sealed items once unsealed; and gift cards. Sale and discounted items of a standard, non-personalized nature can be returned under the same rules as full-priced items.

12. Refused or Unclaimed Packages

If you refuse delivery or do not collect your parcel and it is returned to us without a valid withdrawal notice, we may deduct from any refund the actual, documented costs we incur as a result, including: return carrier charges, customs or duty charges invoiced to us, and storage or handling fees charged by the carrier. If you have validly exercised your statutory right of withdrawal, deductions are limited to the direct cost of returning the goods and any diminished value, as permitted by law.

13. Unauthorized Returns

Parcels sent back without contacting us, or sent to an address other than the confirmed return address, may be delayed, refused by customs or lost, and we cannot accept responsibility for such loss. Processing of these parcels may take longer. This does not invalidate a statutory withdrawal you have validly exercised: if the goods reach us or you can prove dispatch, your refund will be processed in accordance with Section 7.

14. Items That Do Not Belong to Fifty Boutique

We are not responsible for items sent to us that were not purchased from Fifty Boutique. If we receive such items, we will attempt to contact the sender and return them at the sender's cost; items unclaimed after 30 days may be donated or disposed of.

15. Return Address

Returns are shipped to our fulfilment centre in Türkiye:
[[DOLDUR: iade adresini yazın — Türkiye'deki tam iade/depo adresi (eski taslakta kişisel ev adresi yazıyordu, yayınlamadan önce doğru operasyonel adresi girin)]]

We confirm this address and provide customs instructions in our return confirmation, so please contact us before shipping — this ensures your parcel is not delayed or blocked at customs. As stated in Section 1, prior authorization is requested for practical reasons only and is not a condition of your statutory right of withdrawal.

16. Contact

[[DOLDUR: işletmenin yasal unvanını / sahibinin resmî adını yazın (taslakta gerçek kişi adı yazıyordu)]]
Trading as: Fifty Boutique — fiftyboutique.com
Email: [[DOLDUR: destek e-posta adresinizi yazın — planlanan adres: info@fiftyboutique.com]]
Phone: [[DOLDUR: telefon numaranızı yazın (uluslararası formatta, örn. +90 ...)]]
Address: [[DOLDUR: işletmenin yasal/kayıtlı adresini yazın]]

We aim to answer all return and refund enquiries within [[DOLDUR: hedef yanıt süresini yazın, örn. 1-2 iş günü]].